--- title: 6.3 Exception Handling for Incorrect Replacements (Re-Take Not Used) description: How Field Teams See Review Items in the Pathwave App --- [Skip to content](https://support.pathwave.com/how-field-teams-see-review-items-in-the-pathwave-app-0#main-content) English Show submenu for translations [Submit a Support Ticket](https://support.pathwave.com/kb-tickets/new?hsLang=en) [![100066\_PathWave\_Logo\_Update\_NoTag\_CMYK-3](https://support.pathwave.com/hs-fs/hubfs/100066_PathWave_Logo_Update_NoTag_CMYK-3.png?width=180&height=39&name=100066_PathWave_Logo_Update_NoTag_CMYK-3.png)](https://support.pathwave.com?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit a Support Ticket](https://support.pathwave.com/kb-tickets/new) - Go to pathwave.com Go to pathwave.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Pathwave Knowledge Base](https://support.pathwave.com/?hsLang=en) 2. [Quality Review (QC)](https://support.pathwave.com/quality-review-qc?hsLang=en) 3. [6. Finalize Quality Review (Portal)](https://support.pathwave.com/quality-review-qc?hsLang=en#6-finalize-quality-review-portal) # 6.3 Exception Handling for Incorrect Replacements (Re-Take Not Used) ## How reviewers can resolve rejected items when field personnel submit replacement photos outside the required Re-Take workflow. #### **Overview** The Quality Review process requires field personnel to replace rejected photos using the **Re-Take** workflow. This ensures the replacement photo is correctly linked to the original rejection, surfaces in the **Resubmitted** category, and maintains a clean audit trail. However, if a field user submits a replacement photo incorrectly—by uploading a new photo manually instead of using Re-Take—it creates a mismatch. The system cannot associate the new photo with the original rejected item, leaving the review blocked. Pathwave provides an **exception-handling method** reviewers can use to resolve these situations without requiring a field revisit. This method is not best practice, but it enables progress when timing, access, or customer deadlines require flexibility.               --- ### **How Review Feedback Appears in the App** When a photo is rejected or flagged by a reviewer, the field app displays: - The **rejection reason** - **Reviewer comments** - **Markup** (circles, arrows, highlights) - Original and replacement photos (if applicable) - A red badge indicating action is required This gives crews complete clarity about what needs to be corrected.         ![IMG\_7095](https://support.pathwave.com/hs-fs/hubfs/IMG_7095.png?width=309&height=670&name=IMG_7095.png)      ![IMG\_7094](https://support.pathwave.com/hs-fs/hubfs/IMG_7094.png?width=308&height=668&name=IMG_7094.png) --- ### **Correcting a Rejected Photo** When a field user selects a rejected photo: 1. The rejection reason and comments appear. 2. Markup (if added) overlays the image. 3. The user selects **Re-Take**. 4. The camera opens directly to capture the replacement. 5. The user can view: 1. The original photo or 2. New replacement photo 6. The user selects **Submit**. The replacement immediately appears in the reviewer’s **Resubmitted Photos** category.    ![IMG\_7086](https://support.pathwave.com/hs-fs/hubfs/IMG_7086.png?width=220&height=477&name=IMG_7086.png)  ![IMG\_559768EB104F-1](https://support.pathwave.com/hs-fs/hubfs/IMG_559768EB104F-1.jpeg?width=221&height=479&name=IMG_559768EB104F-1.jpeg)   ![IMG\_7A0CEA1C360C-1](https://support.pathwave.com/hs-fs/hubfs/IMG_7A0CEA1C360C-1.jpeg?width=220&height=476&name=IMG_7A0CEA1C360C-1.jpeg) **To ensure all corrections are properly tracked and validated, field personnel must follow the designated photo replacement workflow when responding to rejected photos.** Uploading a new photo outside the **Re-take** flow (for example, adding a new photo manually, or capturing from outside the rejected item) will: - Break the linkage to the reviewer’s rejection - Prevent the replacement from appearing in **Resubmitted Photos** - Leave the rejected item unresolved - Cause inconsistencies in the review - Delay review completion and closeout packages Always open the rejected item, review the feedback, select **Re-Take**, and submit the replacement from within that screen. --- ### **Exception Handling Workflow** #### **How to clear the blocked rejected photo so the reviewer can accept the new submission.** Follow these steps: --- ### **Step 1 — Locate the Rejected Photo** Open the Quality Review workspace and select the photo still sitting in the **Rejected** category. --- ### **Step 2 — Change the Status to “Unreviewed”** Change the photo from **Rejected** → **Unreviewed**. This resets the internal state of that item and allows further actions. ![Screenshot 2025-11-29 at 11.04.10 AM](https://support.pathwave.com/hs-fs/hubfs/Screenshot%202025-11-29%20at%2011.04.10%20AM.png?width=670&height=369&name=Screenshot%202025-11-29%20at%2011.04.10%20AM.png) --- ### **Step 3 — Hide the Photo From the Review** Select **Hide From Review**. ![Screenshot 2025-11-29 at 11.04.49 AM](https://support.pathwave.com/hs-fs/hubfs/Screenshot%202025-11-29%20at%2011.04.49%20AM.png?width=670&height=369&name=Screenshot%202025-11-29%20at%2011.04.49%20AM.png) This removes the incorrectly linked rejected item from: - Review progress counts - Category tallies - Blocking conditions for Finalizing the Review --- ### **Step 4 — Navigate to the Correctly Submitted Photo** Locate the replacement photo the field user submitted incorrectly. This will typically appear under: - The original photo category (primary or site owner list) - “Need Review” - Or as a new captured photo, depending on timing and location --- ### **Step 5 — Review and Accept the New Photo** Review the newly submitted photo and use the **Accept** action to approve it as the valid documentation. This restores proper review completion logic. [![](https://support.pathwave.com/hs-fs/hubfs/100066_PathWave_Logo_Update_NoTag_CMYK.png?width=1553&height=339&name=100066_PathWave_Logo_Update_NoTag_CMYK.png)](https://www.pathwave.com/) Pathwave Help Center [support@pathwave.com](mailto:support@pathwave.com)  218-353-1910 Copyright © 2025 Pathwave