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6.3 Exception Handling for Incorrect Replacements (Re-Take Not Used)

How reviewers can resolve rejected items when field personnel submit replacement photos outside the required Re-Take workflow.

Overview

The Quality Review process requires field personnel to replace rejected photos using the Re-Take workflow. This ensures the replacement photo is correctly linked to the original rejection, surfaces in the Resubmitted category, and maintains a clean audit trail.

However, if a field user submits a replacement photo incorrectly—by uploading a new photo manually instead of using Re-Take—it creates a mismatch. The system cannot associate the new photo with the original rejected item, leaving the review blocked.

Pathwave provides an exception-handling method reviewers can use to resolve these situations without requiring a field revisit. This method is not best practice, but it enables progress when timing, access, or customer deadlines require flexibility.              

How Review Feedback Appears in the App

When a photo is rejected or flagged by a reviewer, the field app displays:

  • The rejection reason
  • Reviewer comments
  • Markup (circles, arrows, highlights)
  • Original and replacement photos (if applicable)
  • A red badge indicating action is required

This gives crews complete clarity about what needs to be corrected.

        IMG_7095      IMG_7094

Correcting a Rejected Photo

When a field user selects a rejected photo:

  1. The rejection reason and comments appear.
  2. Markup (if added) overlays the image.
  3. The user selects Re-Take.
  4. The camera opens directly to capture the replacement.
  5. The user can view:
    1. The original photo or
    2. New replacement photo
  6. The user selects Submit.

The replacement immediately appears in the reviewer’s Resubmitted Photos category.

   IMG_7086  IMG_559768EB104F-1   IMG_7A0CEA1C360C-1

To ensure all corrections are properly tracked and validated, field personnel must follow the designated photo replacement workflow when responding to rejected photos.
Uploading a new photo outside the Re-take flow (for example, adding a new photo manually, or capturing from outside the rejected item) will:

  • Break the linkage to the reviewer’s rejection

  • Prevent the replacement from appearing in Resubmitted Photos

  • Leave the rejected item unresolved

  • Cause inconsistencies in the review

  • Delay review completion and closeout packages

Always open the rejected item, review the feedback, select Re-Take, and submit the replacement from within that screen.

Exception Handling Workflow

How to clear the blocked rejected photo so the reviewer can accept the new submission.

Follow these steps:

Step 1 — Locate the Rejected Photo

Open the Quality Review workspace and select the photo still sitting in the Rejected category.

Step 2 — Change the Status to “Unreviewed”

Change the photo from Rejected → Unreviewed.

This resets the internal state of that item and allows further actions.

Screenshot 2025-11-29 at 11.04.10 AM

Step 3 — Hide the Photo From the Review

Select Hide From Review.

Screenshot 2025-11-29 at 11.04.49 AM

This removes the incorrectly linked rejected item from:

  • Review progress counts

  • Category tallies

  • Blocking conditions for Finalizing the Review

Step 4 — Navigate to the Correctly Submitted Photo

Locate the replacement photo the field user submitted incorrectly.

This will typically appear under:

  • The original photo category (primary or site owner list)

  • “Need Review”

  • Or as a new captured photo, depending on timing and location

Step 5 — Review and Accept the New Photo

Review the newly submitted photo and use the Accept action to approve it as the valid documentation.

This restores proper review completion logic.